The Maplehurst Process starts with the customer and ends with the customer, ensuring the success of our business and our customer's business, making us the bakery specialists.

Integrated Process Management (IPM) is the tool Maplehurst Bakeries uses for managing the actual production process. The overall goal of IPM is to develop a process that will control and improve the quality of the products Maplehurst Bakeries produces. The company achieves this by identifying the important quality characteristics that customers expect. Maplehurst Bakeries then controls all the variables in the process (inputs) to assure that the output is what the customer desires. Maplehurst Bakeries uses many statistical tools to achieve control and then works to improve the process. Throughout this process, Maplehurst Bakeries empowers employees to "own" the quality of the products and to make decisions regarding the process. Communication, training and teamwork are all fundamental to achieving company-wide goals of "superior, worry-free and best cost" products and equipment for customers.

Manufacturing Resource Planning is a tool for creating a predictable manufacturing environment. When all of its pieces are in place, MRPII allows Maplehurst Bakeries to forecast customer needs, plan for the required raw and packaging materials and schedule the production based on capacity. Maplehurst Bakeries focuses on efficient use of resources so that it can be responsive to its customers by shortening lead times (how much time it takes to fill an order once the customer places it). Maplehurst Bakeries continually improves its processes so that it reduces its costs by not carrying extra inventory in raw materials as well as the finished product.